Service Requests : All you need to know

Receive requests from customers. Assign Service Engineers. Resolve Issues. Make your customers happy - All via the NhanceNow App

7 articles in this collection
Written by Nhance Now CSM Team

Service Requests : The basics

What is a Service Request?

This article can help you understand what a Service Request is, how to raise a service request and how it works on the Nhance Now app

Written by Nhance Now CSM Team
Updated over a week ago

Service Requests : Prerequisites

Learn what are the prerequisites to facilitate Service Requests feature for your customers

Written by Nhance Now CSM Team
Updated over a week ago

Raising Service Requests

Service request from a customer

How does customer raise a service request ?

Written by Nhance Now CSM Team
Updated over a week ago

Service request on behalf of the customer

How to raise a service request on behalf of the customer

Written by Nhance Now CSM Team
Updated over a week ago

Managing Service Requests

Interact with In-App Conversation Facility

Interact with customer by initiating conversations to know more about the service request

Written by Nhance Now CSM Team
Updated over a week ago

Assigning Service Request to Service Engineers

Learn how to take forward service requests from customers by assigning it to service engineers

Written by Nhance Now CSM Team
Updated over a week ago

The Service Engineer App

Learn how a Service Engineer receives the assigned requests and process it

Written by Nhance Now CSM Team
Updated over a week ago