The Service Request Summary section in Dashboard summarizes data related to service requests raised by customers via their DX Card.
Service Request Summary has the following data:
All : This value is the total number of service requests raised across all DX Cards issued.
New : This value is the number of service requests to which no responses have been given yet.
Under Progress : This value is the number of service request that have not be closed.
Reopen : This value is the number of service requests that are being reopened by the customer.
Resolved : This value is the number of service requests that are resolved and closed.
To access the Service Request Summary, navigate to Dashboard link in the left panel.
Following image shows the Service Request Summary Section in dashboard.