Once a service request is raised by the customer or on behalf of the customer with a note or a message, the web admin can respond to the message or initiate a new conversation with the customer to query or pass relevant information.
The steps that follow will guide through the work flow to initiate the conversation:
- Login to you Nhance Now account (As Business Owner).
- To view all service requests, click on 'Service Request' link on the left panel.
- Click 'View Details' link of the required service request to see the details.
- Opening 'View Details', you could see the input message from the customer. You can respond via the message box which will be notified to the customer.